Responsibilities Of A Key Account Manager

The key account manager refers to an employee who is responsible in handling key accounts. The key account manager also plays other important roles that are crucial in the success in the growth of a business. And due to these crucial roles is why most companies send their key account managers on regular training courses.

Here in this post, our focus will be on some of the crucial roles played by a key account manager.

As earlier stated, the key account manager playsa crucial role in the overall performances of a businesses, some of which include the following:

Develop and maintain relationships with portfolio

One of the crucial roles being played by key account managers is keeping a close eye to the portfolio of major clients. The key account manager keeps a close tab on the portfolio of major clients so as to ensure that such clients do not turn to oppositions.

Understanding of customer needs

Another role being played by the key account manager is to understand the needs and requirements of customers. This is necessary as it will help the key account manager what the customers really need.

Acting as a link between top management and customers

A key account manager also acts as a link between key customers and top management of a company. For instance, the key account manager needs to pass certain information from the top management to key customers, and vice-versa.

Ensures that customers are satisfied

Finally, a key account manager is responsible for ensuring that key customers are satisfied with the company. That is, the key account manager ensures that customers get everything they need from the company at the right time.

The above-mentioned roles are some of the crucial roles performed by a key account manager, they also perform several other functions as well. If you own a business, and you want your key account managers to perform their roles effectively, then it is necessary that you send them on training courses regularly.

KONA Group is a leading firm that provides effective and high qualitykey account management training in Sydney. They also provide training in other fields as well such as sales training, call centre training, and so on. For the best key account management training, KONA Group is the place to be.

Learn the Negotiations skills with KONA Sales Training

KONA Group is based in Australia, and provides a complete range of solutions for the training of corporate sales and Management trainees. They provide a unique training course that is not generic. Instead of providing training courses by theoretical trainers, they make sure to customise them, which suits the different needs of their clients.

They provide training for various organisations or an individual, and with workshops employing experienced professionals you can be sure the best training is provided by them who have a prior experience in managing teams and running a business. 

KONA offers training in various fields which has a visible benefit to your business. Their customised training programs include Sales Training, Call Centre Training, Negotiation Skills Training and Key Account Management Training.  They also help towards the management and development of leadership in your business, team leader, and presentation skills training. You also get a free trial of Pipedrive CRM when you choose KONA. 

When you search for the best sales training company Australia, with a successful track record of improving the overall performance of clients by implementing various formulated techniques, you can be sure you are choosing one of the best. KONA has a proven record in maximising the B2B sales in less than 6 months. Their clients have reportedly achieved a noticeable increase in the revenue by almost 20%

KONA provides interim management services which are beneficial for both small and large organisations. The search for a perfect Sales Training Australia is finally over with a team working hard enough to produce consistent growth for your business. They have customer care which is always ready to help you. You can reach them via phone or an email. This being said, don’t wait for getting the best training for your employees, choose KONA and watch it happen miraculously.

An overview of MBTI and its benefits in the workplace

Are you looking for ways to improve the performance of your workforce? If your answer to this is yes, then you're at the right place. There are several ways you can improve the productivity of your employees, but one that has proved to be very effective over the years is MBTI.

What is MBTI?

MBTI in full means Myers Briggs Type Indicator, and it is a personality assessment tool mostly used in the work place to improve the performance of employees. MBTI enables employees to have a better understanding of themselves, which helps them to perform better in their various job roles.

MBTI involves a process whereby employees take an online questionnaire where they are asked different questions on what they do and how they think. After completing the test, you'll receive 4 letters which reveals the kind of person you are and your preferences.

How MBTI can help in the workplace:

The result of MBTI reveals a lot about an individual. Some of the benefits of MBTI in the workplace include the following:

• Better teamwork:

MBTI enables an employee to know how other employees think. And from the results gathered from MBTI result, you'll know how teams can work together to improve productivity.

• Customer insight:

Another benefit of MBTI is that it provides you with stronger customer insight, and this will help you in understanding your customers more and the way they think.

• Insights on your job role:

MBTI also helps an employee to know if his or her current job role is the right one. This is because it reveals some factors why you may be unhappy or frustrated in your assigned job role.

Interested in taking the MBTI assessment?

KONA Group is one of the leading sales training companies Australia. Their services include sales training, MBTI, HBDI, DISC, call centre training, executive coaching, and many other services.

If you need quality services in MBTI, DISC, or sales training Australia that will improve the productivity of your workforce, then KONA Group is the right place to be.